The Service Team has functions which operate in 2 areas
1 The Consumer area , this is where the Technical Staff maintain the service functions derived from the database which is generated from all retail sales of Scooters and Power Chairs. The recommended period of service is 6 monthly, a card is sent as a reminder when a service is due, following a request from the client the Technicians will arrange to call and complete the required service. This area extends to private and institutional work which may include adjustment / modification of equipment to suit individual client need. This is normally in liaison with an Occupational or Physio Therapist The database is updated after the service and details entered so that a full history is maintained on each machine.
2. THE INSTITUTIONAL AREA
The Personal Mobility Engineers are the authorised Service Engineers for LINAK actuators and equipment, also having 5—6 years experience in the service of all ARJO equipment. All technicians on this work have been trained and qualified to work on this equipment which is used in patient handling.
A similar database is generated for all institutions, Rest Homes, Public Hospitals, ACC clients and Private Hospitals where service work is carried out on Patient Handling equipment. The period used is 12 monthly and again the system will generate a signal when equipment is due for service.
Service for Patient Handling equipment consists of specific tests and checks , including a Load Cell check where load to 25% above rated capacity is applied. Where all tests/ checks are satisfied then a
Certificate of Compliance is generated, if there is a failure in the case of a key test or in construction etc it will result in a “Fail” and a recommendation for remedial work to be completed.
Copies of all Service Sheets as well as Certificates of Compliance are supplied to the client to be available for audit times. As in the case of the Consumer database a complete history is generated within the database should a full history be required by the client.